Shipping & Returns

Shipping methods

Rizemize ships or hands over your order from Qom by one of these methods:

• Post: delivery to every city in Iran for a flat 190,000 toman.
• Tipax (pay on delivery): door-to-door delivery; you pay the Tipax courier when the parcel arrives.
• Motorbike courier within Qom: paid on delivery.
• In-store pickup: collect your order free from the shop at 215 Shahid Sadoughi Blvd (45-metri Sadough), Qom.

Delivery time

Orders are prepared and shipped within 1–2 business days after payment is confirmed. Tipax usually takes 1–3 business days and Post 2–5 business days, depending on the destination. Once shipped, you receive the tracking code by SMS.

Shipping cost

Post costs 190,000 toman. Tipax and the Qom courier are paid on delivery. Orders over 15 million toman ship free by Post or Tipax.

Exchange policy

Sportswear can be exchanged within one week of delivery, provided it is unworn and unwashed, with its tags and original packaging intact. You can swap it for another size or another item.

How to request an exchange

Send us your order number through the Contact page or a support ticket. Once we have checked and approved it, we send you the replacement.